Return and Exchange Policy

At Dulina, we take great care to ensure your jewelry meets the highest standards. However, if your order arrives damaged, defective, or incorrect, we’re here to help!

Eligibility

• Returns and exchanges are only accepted for damaged, defective, or incorrect items.

• Requests must be made within 7 days of receiving your order.

Process

1. Contact Us: Email us at [email protected] within 7 days of delivery with your order number, photos of the item, and a brief explanation of the issue.

2. Approval: Once your request is reviewed and approved, we’ll provide instructions for the next steps, including return shipping details if required.

3. Inspection: Upon receiving the item, we will inspect it to confirm the issue.

4. Resolution: Depending on availability, we will offer a replacement, exchange, or refund.

Important Notes

• Items must be unused, unworn, and returned in their original packaging.

• Custom orders and earrings (for hygiene reasons) are not eligible for returns or exchanges unless they arrive defective or incorrect.

• Return shipping costs will be covered by us for approved cases.

Contact Us

If you have any questions or concerns about your order, please reach out to us at [email protected].

Your satisfaction is our priority, and we’ll do our best to resolve any issues promptly!