Privacy Policy

Last Updated: January 17, 2025

1. Introduction

Dulina Gems and Jewelry (“Dulina,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dulinajewelry.com (the “Website”) or make a purchase from us.

2. Information We Collect

2.1. Information You Provide

• Contact information (name, email address, phone number, shipping address)
• Payment information (processed through secure payment providers)
• Account credentials
• Order history and preferences
• Communication with our customer service
• Custom order specifications

2.2. Information Automatically Collected

• Device information (browser type, IP address, device type)
• Usage data (pages visited, time spent, referring websites)
• Cookies and similar tracking technologies
• Location information (with your consent)

3. How We Use Your Information

We use your information for:

• Processing and fulfilling your orders
• Communicating about your orders and account
• Providing customer support
• Sending marketing communications (with your consent)
• Improving our Website and services
• Detecting and preventing fraud
• Complying with legal obligations

4. Information Sharing

4.1. We Share Information With:

• Payment processors and shipping carriers
• Service providers who assist our operations
• Professional advisors (lawyers, accountants, etc.)
• Law enforcement when required by law

4.2. We Do Not:

• Sell your personal information
• Share your information with third parties for their marketing purposes
• Disclose more information than necessary for the purpose

5. Data Security

5.1. We implement appropriate technical and organizational measures to protect your information.

5.2. While we take reasonable precautions, no security measures are completely secure.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Request data portability
• Lodge a complaint with supervisory authorities

7. Marketing Communications

7.1. We send marketing communications only with your consent.

7.2. You can opt-out at any time by:

• Clicking the “unsubscribe” link in our emails
• Contacting us directly

8. Cookies

8.1. We use cookies to:

• Maintain your shopping cart
• Remember your preferences
• Analyze Website usage
• Provide personalized experiences

8.2. You can control cookies through your browser settings.

9. Children’s Privacy

We do not knowingly collect information from children under 13. If you believe we have inadvertently collected such information, please contact us.

10. International Data Transfers

If we transfer your information internationally, we ensure appropriate safeguards are in place.

11. Changes to This Policy

11.1. We may update this Privacy Policy periodically.

11.2. We will notify you of significant changes through the Website or email.

12. California Privacy Rights

California residents have additional rights under the CCPA, including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising these rights

13. Contact Us

For privacy-related questions or concerns, contact us at: Email: [email protected]

14. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

15. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices.